Roofing Frequently Asked Questions
When Will My Roof Start?
We expect to start the installation of your new Hippo roof in the time printed on the bottom of your agreement. However, due to weather, material delivery, previous jobs, and other factors your start date could be a little sooner or later.
Our production and scheduling department will contact you as your project nears commencement or should there be any unexpected delay. You will also receive a welcome call in the near future and we will be glad to answer any questions that might arise. Most installations take 3 to 5 working days.
What Is the Pre-Construction Inspection?
Per the Terms & Conditions on the reverse side of your agreement, we replace accessible, identified rotten plywood or boards within the scope fo work that we are doing. A pre-construction inspection assures us that there is not excessive rot preventing a layover or other consideration that we should bring to your attention before the start of your job.
If a condition exists that in the opinion of our Production department prevents Hippo from moving forward as planned on the agreement, that condition will be discussed with you and a Change Order executed or any deposit paid returned to you without penalty.
If I Have a Questions or Something Goes Wrong, Who Do I Call?
We welcome the opportunity to answer any questions and find most questions are simply a matter of clarification. However, from time to time, accidents or the unexpected happens, and should that occur, please call our Production Manager Jeremy at 321-695-8599 that will resolve the matter. Other important contacts are: Robb in Permitting / Wind Mitigation at 321-544-0884 or Ricardo, General Manager at 321-525-2388.
What Should I Expect?
We strive to make your roofing project as convenient and clean as possible. However, expect loud noises, vibrations, construction equipment, multiple vehicles, temporarily messy grounds, debris trailer, roofing materials, and an active job site.
At the end of each day, the area around your home will be clean and dried in for any rain that might happen before the crew returns. We always tear-off roof covering and underlayment when installing he ShieldRoof or SuperRoof. Our DefenderRoof can generally be installed as a layover or tear-off.
If you choose a metal layover and it is acceptable to our production department, we will do our utmost to replace rotten wood. However, there is no way of knowing if all rotten wood has been found. Accordingly, a metal roof tear-off is the most thorough approach that will yield the highest insurance discounts that you will lose if you choose a metal roof layover installation.
Will I Get a Wind Mitigation Report and Completion Package?
A wind mitigation report will be provided at no charge by a third party once your job is complete. Your completion package will include your final invoice, lien release, solar tax credit form, warranties and other important documentation that will be delivered to you the day of job completion when your final invoice is paid.
If the Walls or Cap on My Chimney are Defective, Must I Fix Them at My Expense?
When the walls of a chimney are defective, they require repairs, such as tuckpointing, stucco work, wood replacement or even structural replacement of the chimney itself. Also, the chimney top/cap must protect your home from the elements. If any of these items are defective, you must have them repaired at your expense or there will be leaks into your home – not from the roof.
When Do I Pay?
A 50% deposit on your new Hippo roof will normally be collected at the time you place your order from you, your home improvement loan company or your insurance carrier.
Your roof is being special ordered or produced specifically for your home and thus the deposit must be paid before it can be scheduled. The balance owed on your roof becomes due the day your roof reaches substantial completion.
What Happens If There Is Rotten Wood?
Unlike other roofing companies, we provide unlimited replacement of rotting decking or rotted visible fascia board at no additional cost. Replacement of defective fire treated wood, insect damage, sub-fascia trusses or other areas not within the scope of work are specifically excluded from our unlimited rotten woodwork replacement policy.
In such a case where there would be woodwork which is your responsibility, you would be notified, provided photos, and billed at $2.75 per square foot of decking and $7.00 per lineal foot for material and labor.
Woodwork that you would have to pay for is rare. A tear-off is always recommended for best identification and replacement of rotten wood. Exact details are included in the Terms & Conditions of your agreement.
Do I Need to Be Home?
In general, you are not required to be home during the installation of your new Hippo roof. However, we do recommend a daily walk-through by you or your representative. Installation of sun tunnels and skylights generally require entry into your home.
What If It Rains?
We constantly monitor the weather tearing off and drying in with great care. Water intrusion is almost never an issue, but should it be, we are available 24 hours a day to respond to any emergency situation. Please call the Production Manager or General Manager anytime at the numbers listed in the event of an emergency. You can also call our after-hours answering services at 321-951-2500.
Must My Agreement Detail What Is To Be Done?
Read your agreement carefully to make sure the scope of work and price are correct. Your agreement will be processed as written unless you later execute a Change Order, or Production contacts you with an installation issue. Always ascertain all details of your purchase are in the agreement in writing.
Can Metal Always Be Put On A Flat Roof?
Hippo has special filings that allow a metal roof to be put on a very low pitch. However, due to home design and other factors, metal roofing might not be available on many flat roofs. If the Production Manager or Roof Consultant determines metal is not applicable to a flat roof situation, then a Lifetime-2-ply granulated bitumen roofing system will be installed.
Do You Have a Referral Program?
We do have a referral program. You can be rewarded $100 on each roof replacement referral that meets with Hippo. The referee will also get an equal discount on their project. One referral, the first we receive, is paid per home.
Have more questions?
If our FAQs didn’t answer your question, don’t worry. We have roofing experts that are available to answer and questions or that you have.
Real Customer Testimonials
“Happy with Entire Job”
“Everything was done very professionally, and we’re very happy with the entire roofing job. We would definitely recommend this company to our friends!”
“Very professionally handled all around. Very satisfied with the work.”
“Very satisfied with the service provided.”
“Thankful for Hippo Roofing”
“We are thankful for Hippo Roofing! We both have been very pleased with the process of replacing our old roof from beginning to end. The crew was very courteous and professional. So glad we choose Hippo Roofing!”
“Professional and Honest”
“We are very happy with our new roof and the experience in general. The crew from Hippo Roofing is very professional and honest.”
“Overall great service.”
“Exceptional sales reps, put everything right up front. We liked the follow-up/warranty visit. Very professional and positive.”
“Thank you for a fine job!”
“Timely and Professional”
“Everything was done in a timely and professional manner.”
“The crew was outstanding!”
“We can’t say enough positive things about the crew at Hippo Roofing. They took time to answer any and all of our questions, and the crew was very courteous. The job was completed at the day and time estimated at the beginning. Looks great, good job!”
“It Looks Great!”
“I was happy with everything – the roofing, painting, soffit, and fascia. It looks great!”
“Company of Integrity”
“We have not yet had a “gully washer” to confirm that repairs are proper, but I have every confidence that the efforts lead by Hippo Roofing were successful. It is clear that Hippo Roofing is a company of integrity and has made good on the warranty.”
“We have been impressed and very pleased with the entire roofing project. Your customer service is absolutely superb, and quality of materials and workmanship is without question.”
“The job was done in a professionally and timely manner.”
“Refer to Anyone”
“Very professional, would refer to anyone.”
“Very professional from start to finish. We are very satisfied with everything. Hippo Roofing was great to deal with.”
“My wife and I were very impressed with your construction consultant, Tom. He is a very nice guy and he is friendly. We think he is a real asset to your company. Your company recently put up a new roof on our house and we are pleased with it and your crew.” – Bill and Maura M.
“Diligent and Conscientously”
“It’s obvious why Hippo Roofing is “Brevard’s Best.” They work diligently and conscientously. The workmen are courteous, and the finished product looks great. I am glad we chose Hippo!”
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