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20 Questions You Should Ask Your Roofing Company (Part 2)

Feb 15, 2018

20 Questions You Should Ask Your Roofing Company (Part 2)

Feb 15, 2018
20 Questions You Should Ask Your Roofing Company (Part 2)

Choosing a roofing company to re-roof your house is an important decision, and all too often, homeowners don’t know how to choose between the various roofers out there. After all, hiring a roofer isn’t something you do every day. However, getting the right contractor for your job goes far deeper than merely choosing the roofing contractor who gives you the cheapest price quote. In fact, this can get into trouble and end up costing you far more than you intended to pay in the long run. Instead of making a decision that leaves you kicking yourself later, why not protect your interests from the start by simply asking a few questions? These are common questions that roofers hear all the time, and knowing the answers upfront can help you to feel a lot more comfortable about the project as a whole.

Considering that roofing is one of the most expensive home repairs that some people will ever pay for, you owe it to yourself to find the best roofer. If you missed part one of this series, read the first six questions here. Getting these important answers can save you a lot of hassle and help you to ensure that your roof will live up to your expectations and be the best value for your investment.

7. Who will be at my house doing the work?

Whenever strangers are going to be showing up at your home, you have a right to ask about the details of who it will be. You probably don’t know or care about the exact names of the people who will be on your roofing crew, but you should be able to learn the following key details:

  • How many people will probably be on the crew?
  • Who is the project manager?
  • Will it always be the same people?

People on your property should never make you feel unsafe or uncomfortable.

8. How long will the job take?

Any professional roofing company should set your expectations about the length of time the job will take. Roofing is a major home improvement project, and it has the potential to disrupt your life to some extent while it is in progress. You lead a busy life, and you’re juggling a hectic schedule to fit roofing into the mix. A professional roofer should be able to give you an accurate estimate about the following points:

  • When will the job be started once we enter into an agreement?
  • How long will the job take once work begins?

Of course, there are things that can happen that are beyond the roofer’s control, such as when a hurricane hits right in the middle of when your job was supposed to be happening, but these variations should be rare and understandable departures from the approximate timeline that you receive.

9. How long will my roof last?

Do you want to have to repeat the roofing process again in a few years or after every hurricane? We didn’t think so. One of the most important questions to ask about your roof is how long it is likely to last. Here’s the thing: There’s almost no way for a roof that’s made of shingles to last through all the abuse that nature throws at it. Shingle roofs are the kind most prone to damage, and no matter how long the warranty is on the shingles themselves, most roofers can only cover the labor and installation for a few years at the most. This is simply due to the nature of shingles. What should you do instead? Get a metal roof. Metal roofs last practically forever and give you a much better value for your investment.

No matter what kind of roof you get, knowing the relative “lifetimes” of the different major roofing materials can make a big difference in helping you to know whether your roofing contractor is telling you the truth. For instance, if you are deciding between shingles and metal and someone tells you that shingles also have a lifetime guarantee, this is technically true, but “lifetime” means 30 years for shingles (read the fine print). Don’t base your decision on a version of the story that’s impossible to actually come true.

10. What kind of guarantee do you offer? Can I see a copy of it?

Get any guarantee or warranty in writing from any roofer you do business with. Just like you wouldn’t get a used car based on verbal promises alone, you shouldn’t do it with your roofing decision, either. The unfortunate truth is, there are too many sharks out there who are just interested in gobbling up your insurance money.

Hippo Roofing is proud to offer guaranteed results in writing to all of our clients. For a sample of our guarantee, see page 14 of our Roofing Contractor’s Standards Guide. You can download this free PDF by visiting the link, clicking on the image of the cover, and scroll down to page 14 for our guarantee. We stand behind the quality of our work and make every effort to ensure that our clients are satisfied. Still not sure? Check out the numerous video testimonials we’ve received from happy clients who are willing to tell their neighbors in Melbourne about their experience.

11. How will you take care of my property while you’re doing the job?

Choosing a roofing contractor who will respect your property is easier said than done, because of course everyone will claim that they’ll do this. Again, just like in question 6, don’t phrase this as a yes or no question, because that won’t give you meaningful information. If you ask, “Do you plan to respect my property and keep it clean while you’re here?” no one would ever answer, “no.” But if you leave the question open-ended, you’ll have a better opportunity to listen for whether your roofer can show you how they will take care of your yard, home, driveway, and surroundings while they’re there.

You have a right to know the following information:

  • What time should you expect workers to arrive at your home every morning while the job is in progress?
  • What noise levels should you be prepared for?
  • Will anyone need to use your bathrooms, electrical outlets, or parking spaces?
  • How can you expect the project to be cleaned up after the end of every work day and after the completion of the project?

You also have the right to expect certain bare minimum standards of excellence and professionalism by the folks who are on your property to serve you by installing or repairing a roof.

  • You have the right to expect that no one will be using alcohol or drugs on the job site.
  • You have the right not to hear foul language or loud music.
  • You have the right to expect that dirt and messes won’t be tracked through your home and yard.

The best roofers won’t leave the care of your property to chance. They will proactively establish a strategy for how to leave a customer’s property better than they found it. Part of Hippo Roof’s strategy to win your confidence and earn your business is that we have documented our standards for how we will show respect and care for customers’ property while we are on any job. We have a 16-point agreement that all of our roofers are required to sign, and we would be happy to share this with you.


Contact Hippo Roof for your Roofing Quote

When you are in need of roofing, Hippo Roof specializes in metal roof installation, and repair. We work throughout Brevard County and can even install a long-lasting shingle roof when needed, so no matter what your need, we have you covered. Please contact us today for a quote. We look forward to serving you.